/* Duty Line Systems — app shell with dark sidebar, calm clinical palette */
:root{
  --bg:#f4f6f9; --surface:#ffffff; --surface-2:#f8fafc;
  --ink:#0f1b2a; --ink-2:#38485b; --muted:#6a7a8d; --line:#e2e8ef; --line-2:#edf1f5;
  --brand:#0d6c78; --brand-2:#0a5862; --brand-ink:#ffffff; --brand-soft:#e5f2f3;
  --side:#0b1622; --side-2:#14222f; --side-ink:#d3dce6; --side-muted:#7d8da0; --side-line:#1d2c3b;
  --ok:#147a47; --ok-soft:#e5f4ec; --warn:#a96300; --warn-soft:#fdf1df;
  --danger:#c0362a; --danger-soft:#fcebe9; --crit:#8d1b12;
  --console:#0e1824; --console-2:#172433; --console-ink:#e6edf4; --console-muted:#8698ab; --live:#4fd1a5;
  --r:10px; --r-lg:14px;
  --sh:0 1px 2px rgba(15,27,42,.05),0 1px 3px rgba(15,27,42,.04);
  --sh-lg:0 12px 32px -12px rgba(15,27,42,.18);
  --f:"Public Sans",system-ui,-apple-system,"Segoe UI",sans-serif;
  --mono:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14.5px/1.55 var(--f);-webkit-font-smoothing:antialiased}
a{color:var(--brand)}
h1,h2,h3{margin:0;line-height:1.25;text-wrap:balance;color:var(--ink)}
h1{font-size:1.55rem;font-weight:700;letter-spacing:-.015em}
h2{font-size:1.02rem;font-weight:650}
h3{font-size:.95rem;font-weight:650}
p{margin:0}
.muted{color:var(--muted)} .small{font-size:.84rem} .mono{font-family:var(--mono)}
.num{font-variant-numeric:tabular-nums}
svg.i{width:16px;height:16px;flex:none;stroke:currentColor;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}

/* ---------- shell ---------- */
.shell{display:grid;grid-template-columns:240px minmax(0,1fr);min-height:100%}
.side{background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;padding:18px 14px}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 22px;text-decoration:none;color:#fff}
.mark{width:32px;height:32px;border-radius:9px;background:linear-gradient(140deg,#14919f,#0a5862);display:grid;place-items:center;box-shadow:inset 0 0 0 1px rgba(255,255,255,.12)}
.mark svg.i{width:17px;height:17px;stroke:#fff}
.brand b{display:block;font-size:.98rem;letter-spacing:.01em}
.brand span{display:block;font-size:.7rem;color:var(--side-muted);letter-spacing:.12em;text-transform:uppercase;margin-top:1px}
.nav-label{font-size:.68rem;letter-spacing:.14em;text-transform:uppercase;color:var(--side-muted);padding:14px 10px 6px;font-weight:600}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--side-ink);text-decoration:none;font-weight:500}
.nav a:hover{background:var(--side-2);color:#fff}
.nav a.on{background:var(--side-2);color:#fff;box-shadow:inset 0 0 0 1px var(--side-line)}
.nav a.on svg.i{stroke:var(--live)}
.side .me{margin-top:auto;border-top:1px solid var(--side-line);padding:14px 6px 0;display:flex;align-items:center;gap:10px}
.side .me .who{min-width:0;flex:1}
.side .me .who b{display:block;color:#fff;font-size:.88rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.side .me .who span{font-size:.74rem;color:var(--side-muted);text-transform:capitalize}
.side .me a{color:var(--side-muted);display:grid;place-items:center;width:30px;height:30px;border-radius:7px}
.side .me a:hover{background:var(--side-2);color:#fff}
.content{padding:30px 36px 64px;max-width:1240px;width:100%}

.avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:.76rem;flex:none;background:var(--brand-soft);color:var(--brand-2);letter-spacing:.02em}
.side .avatar{background:#1f3447;color:#cde3ea}
.avatar.lg{width:44px;height:44px;font-size:.92rem}

/* ---------- page header ---------- */
.ph{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:24px}
.eyebrow{font-size:.72rem;letter-spacing:.14em;text-transform:uppercase;color:var(--brand);font-weight:700;margin-bottom:6px}
.ph p{color:var(--muted);margin-top:4px;max-width:62ch}
.ph .row{flex:none}

/* ---------- primitives ---------- */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh)}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line-2)}
.card-h p{margin-top:2px}
.card-b{padding:18px 20px}
.stack{display:flex;flex-direction:column;gap:16px}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
form.inline{display:inline-flex}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:36px;padding:0 14px;border-radius:8px;border:1px solid var(--line);background:var(--surface);color:var(--ink);font:600 .86rem/1 var(--f);cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s,border-color .15s}
.btn:hover{background:var(--surface-2);border-color:#cfd8e2}
.btn.primary{background:var(--brand);border-color:var(--brand);color:var(--brand-ink)}
.btn.primary:hover{background:var(--brand-2);border-color:var(--brand-2)}
.btn.ghost{border-color:transparent;background:transparent;color:var(--ink-2)}
.btn.ghost:hover{background:var(--line-2)}
.btn.danger{color:var(--danger)}
.btn.sm{height:30px;padding:0 10px;font-size:.8rem}
.btn.icon{width:32px;padding:0}
.btn:disabled{opacity:.5;cursor:not-allowed}
.btn:focus-visible,.nav a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,.cbtn:focus-visible,.chip:focus-visible{outline:2px solid var(--brand);outline-offset:2px}

.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:99px;font-size:.73rem;font-weight:650;background:var(--line-2);color:var(--ink-2);white-space:nowrap}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.75}
.pill.plain::before{display:none}
.pill.Low,.pill.yes,.pill.good{background:var(--ok-soft);color:var(--ok)}
.pill.Medium,.pill.partly,.pill.mid{background:var(--warn-soft);color:var(--warn)}
.pill.High,.pill.no,.pill.bad{background:var(--danger-soft);color:var(--danger)}
.pill.Imminent{background:var(--crit);color:#fff}
.pill.role-admin{background:#ece9fb;color:#4b3aa8} .pill.role-trainer{background:var(--brand-soft);color:var(--brand-2)}

.flash{display:flex;gap:10px;align-items:center;padding:11px 14px;border-radius:9px;margin-bottom:18px;font-weight:550;border:1px solid}
.flash.ok{background:var(--ok-soft);color:var(--ok);border-color:#c5e6d3}
.flash.error{background:var(--danger-soft);color:var(--danger);border-color:#f4cbc6}

/* ---------- stats ---------- */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:20px}
.stat{padding:16px 18px}
.stat .k{font-size:.75rem;color:var(--muted);font-weight:600;letter-spacing:.04em;text-transform:uppercase}
.stat .v{font-size:1.65rem;font-weight:700;letter-spacing:-.02em;margin-top:4px;font-variant-numeric:tabular-nums}
.stat .v small{font-size:.9rem;color:var(--muted);font-weight:500;margin-left:2px}

/* ---------- forms ---------- */
label{display:block;font-weight:600;font-size:.86rem;margin-bottom:5px;color:var(--ink)}
.help{font-size:.8rem;color:var(--muted);margin:-1px 0 7px}
input[type=text],input[type=email],input[type=password],select,textarea{width:100%;font:inherit;font-size:.9rem;padding:8px 11px;min-height:38px;border:1px solid #d6dee7;border-radius:8px;background:var(--surface);color:var(--ink);transition:border-color .15s,box-shadow .15s}
textarea{min-height:96px;resize:vertical;line-height:1.5}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
input[type=file]{font:inherit;font-size:.86rem}
.fields{display:grid;grid-template-columns:1fr 1fr;gap:16px 18px}
.fields .full{grid-column:1/-1}
.settings{display:grid;grid-template-columns:240px minmax(0,1fr);gap:28px;padding:24px 22px;border-top:1px solid var(--line-2)}
.settings:first-child{border-top:0}
.settings h3{margin-bottom:6px}
.settings > div:first-child p{color:var(--muted);font-size:.85rem}
.formbar{display:flex;justify-content:flex-end;gap:8px;padding:14px 22px;background:var(--surface-2);border-top:1px solid var(--line);border-radius:0 0 var(--r-lg) var(--r-lg)}

/* ---------- tables ---------- */
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:.9rem}
th,td{text-align:left;padding:12px 16px;border-bottom:1px solid var(--line-2);vertical-align:middle}
th{font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:650;background:var(--surface-2);border-bottom:1px solid var(--line)}
tr:last-child td{border-bottom:0}
tbody tr:hover td{background:#fafbfd}
.person{display:flex;align-items:center;gap:10px}
.person b{display:block;font-weight:600}
.person span{font-size:.8rem;color:var(--muted)}
td .score{font-weight:700;font-variant-numeric:tabular-nums}
td.right,th.right{text-align:right}

/* ---------- scenarios ---------- */
.toolbar{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}
.chip{height:32px;padding:0 13px;border-radius:99px;border:1px solid var(--line);background:var(--surface);font:600 .82rem/1 var(--f);color:var(--ink-2);cursor:pointer}
.chip.on{background:var(--ink);border-color:var(--ink);color:#fff}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:16px}
.scn{display:flex;flex-direction:column;padding:18px 18px 16px}
.scn-top{display:flex;gap:12px;align-items:flex-start}
.scn-top .avatar{background:var(--line-2);color:var(--ink-2)}
.scn h3{font-size:1rem}
.scn .sub{font-size:.82rem;color:var(--muted);margin-top:2px}
.scn .tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:14px}
.brief{display:flex;gap:9px;margin-top:14px;padding:11px 12px;background:var(--surface-2);border:1px solid var(--line-2);border-radius:9px;font-size:.88rem;color:var(--ink-2)}
.brief svg.i{margin-top:2px;color:var(--muted)}
.scn .issue{font-size:.85rem;color:var(--muted);margin-top:12px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.scn footer{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:auto;padding-top:16px}
.scn footer .row{gap:2px}
.scn .spacer{flex:1;min-height:12px}

/* ---------- call console ---------- */
.call{display:grid;grid-template-columns:minmax(0,400px) minmax(0,1fr);gap:20px;align-items:start}
.phone{background:var(--console);color:var(--console-ink);border-radius:18px;overflow:hidden;box-shadow:var(--sh-lg)}
.phone-top{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid #1e2d3d;font-size:.78rem;color:var(--console-muted)}
.livechip{display:inline-flex;align-items:center;gap:6px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;font-size:.68rem;color:var(--console-muted)}
.livechip::before{content:"";width:7px;height:7px;border-radius:50%;background:#3a4b5e}
.phone.live .livechip{color:var(--live)} .phone.live .livechip::before{background:var(--live);box-shadow:0 0 0 4px rgba(79,209,165,.18)}
.phone-body{padding:30px 24px 26px;text-align:center}
.cid{font-size:.74rem;letter-spacing:.14em;text-transform:uppercase;color:var(--console-muted)}
.cname{font-size:1.25rem;font-weight:650;margin-top:4px}
.ring{width:112px;height:112px;border-radius:50%;margin:22px auto 16px;background:var(--console-2);display:grid;place-items:center;position:relative;box-shadow:inset 0 0 0 1px #24364a}
.ring svg.i{width:40px;height:40px;stroke:var(--live);stroke-width:1.6}
.ring::after{content:"";position:absolute;inset:-7px;border-radius:50%;border:2px solid transparent}
.phone.live .ring::after{border-color:rgba(79,209,165,.45);animation:pulse 2.4s ease-out infinite}
.phone.speaking .ring{background:#16343a}
@keyframes pulse{0%{transform:scale(.96);opacity:1}100%{transform:scale(1.22);opacity:0}}
.status{font-weight:600;font-size:.95rem}
.timer{font-family:var(--mono);font-variant-numeric:tabular-nums;font-size:2.1rem;font-weight:500;margin:6px 0 4px;letter-spacing:.03em}
.level{display:flex;align-items:center;gap:10px;justify-content:center;font-size:.72rem;color:var(--console-muted);margin:10px 0 24px}
.meter{width:140px;height:4px;background:var(--console-2);border-radius:4px;overflow:hidden}
.meter i{display:block;height:100%;width:0;background:var(--live);transition:width .08s}
.controls{display:flex;gap:22px;justify-content:center}
.cbtn{display:flex;flex-direction:column;align-items:center;gap:8px;border:0;background:none;color:var(--console-muted);font:600 .76rem/1 var(--f);cursor:pointer;padding:0}
.cbtn .disc{width:60px;height:60px;border-radius:50%;display:grid;place-items:center;background:#223246;transition:transform .12s,background .15s}
.cbtn .disc svg.i{width:24px;height:24px;stroke:#fff}
.cbtn:hover:not(:disabled) .disc{transform:translateY(-1px)}
.cbtn.go .disc{background:#1c9a6c} .cbtn.end .disc{background:#d2392b} .cbtn.on .disc{background:#b46b00}
.cbtn:disabled{opacity:.35;cursor:not-allowed}
.phone .err{color:#ffb3a7;font-size:.85rem;margin-top:16px;min-height:1px}
.phone-foot{padding:14px 18px;background:#0b141e;border-top:1px solid #1e2d3d;font-size:.78rem;color:var(--console-muted);display:flex;gap:8px;align-items:flex-start;text-align:left}
.phone-foot svg.i{margin-top:2px}
.prebrief{margin-top:16px;padding:16px 18px}
.prebrief .k{font-size:.7rem;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--muted);margin-bottom:6px}

.transcript{display:flex;flex-direction:column;min-height:560px}
.switch{display:inline-flex;align-items:center;gap:8px;font-size:.82rem;color:var(--ink-2);font-weight:550;margin:0;cursor:pointer}
.switch input{appearance:none;width:34px;height:20px;border-radius:99px;background:#cdd6e0;position:relative;cursor:pointer;margin:0;transition:background .15s}
.switch input::after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.2);transition:left .15s}
.switch input:checked{background:var(--brand)} .switch input:checked::after{left:16px}
.lines{flex:1;overflow:auto;max-height:64vh;display:flex;flex-direction:column;gap:12px;padding:20px}
.empty{margin:auto;text-align:center;color:var(--muted);font-size:.9rem;max-width:30ch}
.line{max-width:80%;display:flex;flex-direction:column;gap:3px}
.line .meta{display:flex;gap:8px;font-size:.72rem;color:var(--muted);font-weight:600}
.line .meta .when{font-family:var(--mono);font-weight:500}
.line .txt{padding:10px 13px;border-radius:12px;border-top-left-radius:4px;background:var(--line-2);color:var(--ink)}
.line.trainee{align-self:flex-end;text-align:left}
.line.trainee .meta{justify-content:flex-end}
.line.trainee .txt{background:var(--brand);color:#fff;border-top-left-radius:12px;border-top-right-radius:4px}
.line.pending .txt{opacity:.6;font-style:italic}
.hidden-transcript .lines{filter:blur(7px);user-select:none;pointer-events:none}

/* ---------- debrief ---------- */
.overview{display:grid;grid-template-columns:auto minmax(0,1fr);gap:24px;align-items:center;padding:22px 24px}
.ringscore{position:relative;width:116px;height:116px}
.ringscore svg{width:116px;height:116px;transform:rotate(-90deg)}
.ringscore .bg{stroke:var(--line-2)} .ringscore .fg{stroke:var(--brand)}
.ringscore .lbl{position:absolute;inset:0;display:grid;place-content:center;text-align:center}
.ringscore b{font-size:2rem;font-weight:700;line-height:1;font-variant-numeric:tabular-nums}
.ringscore span{font-size:.72rem;color:var(--muted);margin-top:3px}
.overview .k{font-size:.72rem;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--brand);margin-bottom:6px}
.overview p{color:var(--ink-2);max-width:72ch}
.cols{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.checks{display:flex;flex-direction:column;gap:10px}
.check{display:flex;gap:10px;align-items:flex-start;font-size:.9rem}
.check .dot{width:20px;height:20px;border-radius:50%;display:grid;place-items:center;flex:none;margin-top:1px}
.check .dot svg.i{width:12px;height:12px;stroke-width:3}
.check.y .dot{background:var(--ok-soft);color:var(--ok)} .check.n .dot{background:var(--danger-soft);color:var(--danger)}
.note{margin-top:14px;padding:12px 14px;background:var(--surface-2);border:1px solid var(--line-2);border-radius:9px;font-size:.88rem;color:var(--ink-2)}
ul.list{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:10px}
ul.list li{display:flex;gap:10px;font-size:.9rem}
ul.list li svg.i{margin-top:3px}
ul.list.good li svg.i{color:var(--ok)} ul.list.next li svg.i{color:var(--warn)}
.moment{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.3fr);gap:16px;padding:14px 0;border-top:1px solid var(--line-2)}
.moment:first-child{border-top:0;padding-top:0}
.moment q{font-weight:600;color:var(--ink)}
.moment q::before{content:"“"} .moment q::after{content:"”"}
details.tx summary{cursor:pointer;list-style:none;display:flex;justify-content:space-between;align-items:center}
details.tx summary::-webkit-details-marker{display:none}
details.tx[open] summary .chev{transform:rotate(180deg)}
.loading{text-align:center;padding:56px 20px}
.spinner{width:30px;height:30px;border:3px solid var(--line);border-top-color:var(--brand);border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 14px}
@keyframes spin{to{transform:rotate(360deg)}}
pre.changelog{margin:0;white-space:pre-wrap;font:12.5px/1.6 var(--mono);color:var(--ink-2);max-height:300px;overflow:auto}

/* ---------- login ---------- */
.auth{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);min-height:100vh}
.auth-art{background:var(--side);color:var(--side-ink);padding:44px 48px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.auth-art::after{content:"";position:absolute;right:-120px;bottom:-120px;width:420px;height:420px;border-radius:50%;border:1px solid #1d2f41;box-shadow:0 0 0 60px rgba(20,145,159,.04),0 0 0 120px rgba(20,145,159,.03)}
.auth-art h2{color:#fff;font-size:2rem;font-weight:700;letter-spacing:-.02em;max-width:16ch;line-height:1.15}
.auth-art p{color:var(--side-muted);max-width:44ch;margin-top:14px}
.auth-art ul{list-style:none;padding:0;margin:28px 0 0;display:flex;flex-direction:column;gap:10px;color:var(--side-ink);font-size:.92rem}
.auth-art li{display:flex;gap:10px} .auth-art li svg.i{stroke:var(--live);margin-top:3px}
.auth-form{display:grid;place-items:center;padding:40px 24px;background:var(--surface)}
.auth-form form{width:100%;max-width:360px}

@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}
@media (max-width:960px){
  .shell{grid-template-columns:1fr}
  .side{position:sticky;height:auto;flex-direction:row;align-items:center;gap:6px;padding:10px 16px;overflow-x:auto;z-index:5}
  .brand{padding:0 10px 0 0} .brand span,.nav-label{display:none}
  .nav{display:flex;gap:2px} .nav a{padding:7px 10px}
  .side .me{margin:0 0 0 auto;border:0;padding:0} .side .me .who{display:none}
  .content{padding:22px 16px 48px}
  .call,.cols,.fields,.settings,.auth{grid-template-columns:1fr}
  .settings{gap:12px}
  .auth-art{min-height:auto;padding:32px 24px}
  .moment{grid-template-columns:1fr;gap:4px}
}
@media (max-width:520px){.overview{grid-template-columns:1fr;justify-items:start}}

/* ---------- categories & organising ---------- */
.cdot{display:inline-block;width:9px;height:9px;border-radius:50%;flex:none}
.cdot.lg{width:12px;height:12px}
.toolbar{align-items:center}
.toolbar-sep{width:1px;height:20px;background:var(--line);margin:0 4px}
.chip.jump{display:inline-flex;align-items:center;gap:7px;text-decoration:none;height:32px}
.chip.jump b{font-size:.72rem;color:var(--muted);font-weight:600}
.cgroup{scroll-margin-top:20px}
.cgroup-h{display:flex;align-items:center;gap:12px;margin-bottom:12px}
.cgroup-h > div{flex:1;min-width:0}
.cgroup-h .count{font:600 .78rem/1 var(--f);color:var(--muted);background:var(--line-2);border-radius:99px;padding:5px 9px;font-variant-numeric:tabular-nums}
.dropzone{display:none;border:2px dashed var(--line);border-radius:var(--r-lg);color:var(--muted);font-size:.85rem;place-items:center;min-height:120px}
.org-tools{display:none;gap:2px}
.orgbar{position:sticky;top:12px;z-index:4;display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;
  padding:10px 14px;margin-bottom:16px;border-radius:10px;background:var(--ink);color:#fff;font-size:.86rem;box-shadow:var(--sh-lg)}
.orgbar > span{display:flex;gap:8px;align-items:center}
.orgbar .btn{border-color:#34455a;background:#1d2b3a;color:#fff}
.orgbar .btn.primary{background:var(--live);border-color:var(--live);color:var(--ink)}
.organising .scn{cursor:grab;border-style:dashed;border-color:#c7d2de}
.organising .scn footer,.organising .scn .issue{opacity:.45;pointer-events:none}
.organising .org-tools{display:flex}
.organising .dropzone{display:grid}
.organising .cgroup:not(:has(.scn)) .dropzone{min-height:80px}
.scn.dragging,.cat.dragging{opacity:.4}

.catlist{list-style:none;margin:0;padding:0}
.cat{border-top:1px solid var(--line-2)}
.cat:first-child{border-top:0}
.cat-row{display:flex;align-items:center;gap:12px;padding:12px 16px}
.cat[draggable=true] .cat-row{cursor:grab}
.cat .grip{color:#a9b5c2;display:grid}
.cat-main{flex:1;min-width:0}
.cat-main b{display:block;font-weight:600}
.cat-main span{display:block;font-size:.82rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cat-edit{padding:4px 16px 18px 52px;display:flex;flex-direction:column;gap:14px}
.delrow{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding-top:12px;border-top:1px dashed var(--line)}
.delrow select{width:auto;min-width:160px}
.swatches{display:flex;gap:6px;flex-wrap:wrap;padding-top:4px}
.sw{margin:0;cursor:pointer}
.sw input{position:absolute;opacity:0;pointer-events:none}
.sw i{display:block;width:24px;height:24px;border-radius:50%;box-shadow:inset 0 0 0 2px rgba(255,255,255,.6)}
.sw input:checked + i{outline:2px solid var(--ink);outline-offset:2px}
.sw input:focus-visible + i{outline:2px solid var(--brand);outline-offset:2px}
.nowrap{white-space:nowrap;display:inline-flex;vertical-align:-3px}
.pill svg.i{width:12px;height:12px}

/* ---------- Care AI writer ---------- */
.aiwriter{margin-bottom:16px;border-color:#cfe4e6;background:linear-gradient(180deg,#f3fafa,var(--surface) 60%)}
.aiwriter-h{display:flex;gap:14px;align-items:flex-start;padding:18px 22px 0}
.aimark{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:var(--brand);color:#fff;flex:none}
.aimark svg.i{width:18px;height:18px}
.aiwriter-b{padding:14px 22px 18px;display:flex;flex-direction:column;gap:12px}
.aiopts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr)) auto;gap:12px;align-items:end}
#ai-msg:empty{display:none}
.small.ok{color:var(--ok)} .small.err{color:var(--danger)}
@keyframes aiflash{from{background:#e2f3f1}to{background:var(--surface)}}
.ai-filled{animation:aiflash 1.6s ease-out}

/* ---------- costs ---------- */
.seg{display:inline-flex;background:var(--line-2);border-radius:9px;padding:3px;gap:2px}
.seg a{padding:7px 12px;border-radius:7px;text-decoration:none;color:var(--ink-2);font-weight:600;font-size:.84rem}
.seg a.on{background:var(--surface);color:var(--ink);box-shadow:var(--sh)}
.stat .small{margin-top:4px}
.costrow-t{display:flex;align-items:baseline;gap:10px;margin-bottom:6px}
.costrow-t .muted{flex:1}
.bar{height:8px;border-radius:99px;background:var(--line-2);overflow:hidden}
.bar i{display:block;height:100%;background:var(--brand);border-radius:99px}
@media (max-width:960px){.aiopts{grid-template-columns:1fr 1fr}.cat-edit{padding-left:16px}}

/* ---------- list fields ---------- */
.listed{display:flex;flex-direction:column;gap:8px}
.li-rows{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}
.li-row{display:flex;align-items:center;gap:8px;padding:4px 6px 4px 4px;border:1px solid var(--line);border-radius:9px;background:var(--surface)}
.li-row:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.li-n{width:26px;height:26px;border-radius:7px;display:grid;place-items:center;flex:none;background:var(--line-2);color:var(--ink-2);font:600 .76rem/1 var(--f);font-variant-numeric:tabular-nums}
.li-row input[type=text]{border:0;box-shadow:none;padding:6px 4px;min-height:32px;background:transparent}
.li-row input[type=text]:focus{box-shadow:none}
.li-tools{display:flex;gap:0;flex:none;opacity:.55}
.li-row:hover .li-tools,.li-row:focus-within .li-tools{opacity:1}
.li-tools .btn{font-size:.85rem;width:28px;height:28px}
.li-add{position:relative;display:flex;align-items:center;gap:8px;padding:4px 4px 4px 4px;border:1px dashed #cdd6e0;border-radius:9px;background:var(--surface-2)}
.li-add:focus-within{border-style:solid;border-color:var(--brand);background:var(--surface);box-shadow:0 0 0 3px var(--brand-soft)}
.li-plus{width:26px;height:26px;border-radius:7px;display:grid;place-items:center;flex:none;color:var(--brand);font-weight:700}
.li-add input[type=text]{border:0;box-shadow:none;padding:6px 4px;min-height:32px;background:transparent}
.li-add input[type=text]:focus{box-shadow:none}
.li-menu{position:absolute;left:0;right:0;top:calc(100% + 4px);z-index:10;list-style:none;margin:0;padding:4px;background:var(--surface);border:1px solid var(--line);border-radius:10px;box-shadow:var(--sh-lg)}
.li-menu li{display:flex;gap:8px;align-items:baseline;padding:8px 10px;border-radius:7px;cursor:pointer;font-size:.9rem}
.li-menu li:hover,.li-menu li.on{background:var(--brand-soft)}
.li-menu mark{background:none;color:var(--brand-2);font-weight:700}
.li-used{margin-left:auto;flex:none;font-size:.72rem;color:var(--muted)}
.li-chips{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.li-chips:empty{display:none}
.li-chips-k{font-size:.72rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-weight:700;margin-right:2px}
.li-chip{border:1px solid var(--line);background:var(--surface);color:var(--ink-2);border-radius:99px;padding:5px 11px;font:500 .8rem/1.2 var(--f);cursor:pointer;text-align:left}
.li-chip:hover{border-color:var(--brand);color:var(--brand-2);background:var(--brand-soft)}
.li-chip:focus-visible{outline:2px solid var(--brand);outline-offset:2px}

/* ---------- text conversations ---------- */
.transcript.chat .lines{background:var(--surface-2)}
.composer{display:flex;gap:8px;align-items:flex-end;padding:12px 14px;border-top:1px solid var(--line);background:var(--surface);border-radius:0 0 var(--r-lg) var(--r-lg)}
.composer textarea{min-height:42px;max-height:160px;resize:none;line-height:1.45}
.composer .btn{height:42px;flex:none}
.typing{align-self:flex-start;display:flex;gap:4px;padding:12px 14px;border-radius:12px;border-top-left-radius:4px;background:var(--line-2)}
.typing span{width:7px;height:7px;border-radius:50%;background:#94a3b4;animation:blink 1.2s infinite}
.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.3;transform:translateY(0)}40%{opacity:1;transform:translateY(-2px)}}
.note-line{align-self:stretch;display:flex;gap:10px;align-items:center;font-size:.82rem;color:var(--warn);font-weight:600}
.note-line::before,.note-line::after{content:"";flex:1;height:1px;background:#ecd3a6}
.note-line .when{font-family:var(--mono);font-weight:500;order:-1;display:none}
.note-line .txt{max-width:70%;text-align:center;background:var(--warn-soft);padding:4px 12px;border-radius:99px}
.pill.present-pill{background:#ece9fb;color:#4b3aa8}
.phone.paused .ring::after{animation:none;border-color:#e3a53c}

/* ---------- Make it more detailed ---------- */
.expand{margin-top:8px;display:flex;flex-direction:column;gap:10px}
.expand-opts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;align-items:start}
.expand-opts > .btn{grid-column:1/-1;justify-self:start}
.expand-opt{border:1px solid var(--line);border-radius:10px;background:var(--surface-2);padding:12px 14px;display:flex;flex-direction:column;gap:8px}
.expand-opt:hover{border-color:#b8d8db;background:var(--surface)}
.expand-opt-h{display:flex;justify-content:space-between;align-items:center;gap:8px}
.expand-opt p{margin:0;font-size:.86rem;color:var(--ink-2);line-height:1.55;white-space:pre-wrap}
@media (max-width:960px){.expand-opts{grid-template-columns:1fr}}

/* ---------- presentation ---------- */
body.present{display:flex;flex-direction:column;min-height:100vh;background:var(--bg)}
.pv-top{display:flex;align-items:center;gap:20px;padding:12px 24px;background:var(--side);color:var(--side-ink);flex-wrap:wrap}
.pv-top .brand{padding:0}
.pv-title{flex:1;min-width:200px}
.pv-title .eyebrow{color:var(--live);margin-bottom:2px}
.pv-title b{display:block;color:#fff;font-size:1.05rem;font-weight:600}
.btn.ghost-dark{background:transparent;border-color:#2a3b4e;color:var(--side-ink)}
.btn.ghost-dark:hover{background:var(--side-2);color:#fff}
.pv{flex:1;display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:20px;padding:20px 24px;min-height:0}
.pv-stage{position:relative;display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh);min-height:70vh;overflow:hidden}
.pv-lines{flex:1;max-height:none;padding:32px 40px;gap:18px;font-size:1.3rem;line-height:1.5}
.pv-lines .line{max-width:78%}
.pv-lines .line .meta{font-size:.8rem}
.pv-lines .line .txt{padding:14px 18px;border-radius:16px}
.pv-lines .note-line{font-size:1rem}
.pv-empty{display:flex;flex-direction:column;align-items:center;gap:10px;max-width:46ch}
.pv-empty h2{font-size:1.5rem}
.pv-empty p{color:var(--muted);font-size:1.05rem}
.pv-ring{width:84px;height:84px;border-radius:50%;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand);margin-bottom:6px}
.pv-ring svg.i{width:34px;height:34px}
kbd{font:600 .78em/1 var(--mono);padding:3px 6px;border-radius:5px;background:var(--line-2);border:1px solid var(--line);border-bottom-width:2px;color:var(--ink)}
.pv-paused{display:flex;gap:14px;align-items:center;padding:14px 22px;background:#fdf1df;color:#7a4700;border-bottom:1px solid #f1d6a8}
.pv-paused svg.i{width:26px;height:26px}
.pv-paused b{display:block;font-size:1.15rem}
.pv-paused span{font-size:.92rem}
.call-paused .pv-stage{box-shadow:0 0 0 3px #e3a53c}
.pv-composer textarea{font-size:1.1rem}
.pv-side{display:flex;flex-direction:column;gap:14px;min-width:0}
.pv-clock{background:var(--console);color:var(--console-ink);border-radius:var(--r-lg);padding:18px 20px;box-shadow:var(--sh-lg)}
.pv-clock .status{color:var(--console-muted);font-weight:600}
.pv-clock .timer{font-size:3rem;margin:6px 0 10px}
.pv-clock.live .livechip{color:var(--live)} .pv-clock.live .livechip::before{background:var(--live);box-shadow:0 0 0 4px rgba(79,209,165,.18)}
.pv-clock.paused .livechip{color:#e3a53c} .pv-clock.paused .livechip::before{background:#e3a53c;box-shadow:none}
.pv-clock.paused .timer{color:#e3a53c}
.pv-controls{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.pv-controls #startBtn{grid-column:1/-1}
.btn.lg{height:48px;font-size:.95rem}
.pv-clock .btn{background:#1d2b3a;border-color:#2c3e52;color:#fff}
.pv-clock .btn:hover:not(:disabled){background:#24364a}
.pv-clock .btn.primary{background:#1c9a6c;border-color:#1c9a6c}
.pv-clock .btn.pausebtn.on{background:#b46b00;border-color:#b46b00}
.pv-clock .btn.endbtn:not(:disabled){background:#a8342a;border-color:#a8342a}
.pv-clock .err{color:#ffb3a7;margin-top:10px}
.pv-clock .err:empty{display:none}
.pv-keys{margin:12px 0 0;font-size:.76rem;color:var(--console-muted)}
.pv-keys kbd{background:#1d2b3a;border-color:#2c3e52;color:var(--console-ink)}
.pv-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:16px 18px;box-shadow:var(--sh)}
.pv-card h3{margin-bottom:4px}
.pv-card .small{color:var(--muted)}
.pv-card .row{margin-top:10px}
.pv-secrets summary{cursor:pointer;list-style:none}
.pv-secrets summary::-webkit-details-marker{display:none}
.pv-secrets summary h3{display:flex;justify-content:space-between}
.pv-secrets summary h3::after{content:"Show";font-size:.74rem;font-weight:600;color:var(--brand)}
.pv-secrets[open] summary h3::after{content:"Hide"}
.pv-list{list-style:none;margin:12px 0 8px;padding:0;display:flex;flex-direction:column;gap:8px}
.pv-list label{display:flex;gap:10px;align-items:flex-start;font-weight:500;font-size:.92rem;margin:0;cursor:pointer}
.pv-list input{margin-top:4px;accent-color:var(--ok);width:16px;height:16px;flex:none}
.pv-list input:checked + span{color:var(--muted);text-decoration:line-through}
@media (max-width:1000px){.pv{grid-template-columns:1fr}.pv-lines{padding:20px;font-size:1.1rem}}

/* ---------- Watch ---------- */
.line .meta .rt{font-weight:600;padding:0 6px;border-radius:99px;font-variant-numeric:tabular-nums}
.rt.fast{color:var(--ok);background:var(--ok-soft)} .rt.ok{color:var(--warn);background:var(--warn-soft)} .rt.slow{color:var(--danger);background:var(--danger-soft)}
.line .meta .rt:empty{display:none}
.typing.trainee{align-self:flex-end;background:var(--brand-soft)}
.pv-setup{display:grid;grid-template-columns:1fr;gap:10px;margin:4px 0 14px}
.pv-setup label{color:var(--console-muted);font-size:.74rem;letter-spacing:.08em;text-transform:uppercase}
.pv-setup select{background:#1d2b3a;border-color:#2c3e52;color:#fff}
.pv-setup select:disabled{opacity:.6}
.rtstats{display:grid;grid-template-columns:1fr 1fr;gap:10px 14px;margin:12px 0 0}
.rtstats div{display:flex;flex-direction:column;gap:2px}
.rtstats dt{font-size:.74rem;color:var(--muted)}
.rtstats dd{margin:0;font-size:1.35rem;font-weight:700;font-variant-numeric:tabular-nums}
.pv-clock[data-speaking=caller] .timer{color:var(--console-ink)}
input.range{width:100%;accent-color:var(--brand);min-height:auto;padding:0;border:0;box-shadow:none}
.help .ok,.settings p .ok{color:var(--ok);font-weight:600;display:inline-flex;gap:4px;align-items:center}
.help .ok svg.i,.settings p .ok svg.i{width:14px;height:14px}
.custom{margin-top:6px}

/* ---------- How they react ---------- */
.react{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 14px}
.react-row{display:flex;flex-direction:column;gap:6px;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2)}
.react-row:focus-within{border-color:var(--brand);background:var(--surface)}
.react-row:last-child{grid-column:1/-1}
.react-row label{margin:0;font-size:.84rem}
.react-row textarea{min-height:60px;background:var(--surface)}
.react-row .li-chip{font-size:.76rem;padding:4px 9px}
.expand-opt p .xo-line{display:block;margin-bottom:6px}
.expand-opt p .xo-line b{color:var(--ink);font-weight:650}
.expand-opt p{white-space:normal}
@media (max-width:960px){.react{grid-template-columns:1fr}}
.livecost{font:600 .74rem/1 var(--mono);padding:4px 8px;border-radius:6px;background:#1b2a1f;color:#8ee6b8;border:1px solid #2b4a37;font-variant-numeric:tabular-nums;white-space:nowrap}